Refund Policy.

Last Updated: [28//02//2025]

At ZUFF, we are committed to providing quality clothing and ensuring customer satisfaction. Please take a moment to read our Refund Policy before making a purchase.

1. Refund Policy Overview

• We do not accept returns or provide refunds for change of mind or incorrect sizing. Please refer to our sizing guide before placing your order.

• Refunds are only granted for items that arrive damaged or faulty.

2. Faulty or Damaged Items

• If you receive a damaged or faulty item, contact us within 1-3 days of receiving your order at zuff@zuff.online.

• Include your order number, a description of the issue, and clear photos of the defect.

• After reviewing your claim, we will provide further instructions if a return is necessary.

3. Returning Faulty Items

• If your return is approved, we will supply the return shipping details.

• Securely package the item and include your order number and contact details.

• Once we receive and inspect the item, we will notify you of the outcome.

4. Chargeback Disputes

• We encourage customers to reach out to us first for any issues before initiating a chargeback.

• Unjustified chargebacks may result in further action to reclaim funds and potential restrictions on future purchases.

5. Contact Information

• For refund inquiries, please email us at zuff@zuff.online.

• We aim to respond within 1-5 business days.

6. Policy Updates

• ZUFF reserves the right to amend this refund policy at any time. Any changes will take effect immediately upon being published on our website.

By making a purchase with ZUFF, you acknowledge and agree to this refund policy. If you have any concerns, feel free to contact us before finalizing your purchase. Thank you for shopping with ZUFF!